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	1.	Una queja es un favor: Cómo utilizar los comentarios de los clientes como herramienta estratégica / Janelle Barlow by Barlow, Janelle \| Moller, Claus. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Colombia: Norma, 2005 Availability: Items available for loan: Biblioteca UCATECI - Sede Central - La Vega (1)Call number: 658.812 B248q 2005. Place hold
	2.	Una queja es un favor : cómo utilizar los comentarios de los clientes como herramienta estratégica / Janelle Barlow by Barlow, Janelle. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publication details: Colombia : Norma, 1999 Availability: Items available for loan: Biblioteca UCATECI - Sede Central - La Vega (4)Call number: 658.812 B248q 1999, ... Place hold

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